Common Technical Issues & Solutions

Technical issues can disrupt calls and impact user experience. This comprehensive troubleshooting guide covers the most common problems and their solutions, helping you resolve issues quickly and maintain professional service.

Connection Issues

• •Problem: Call won't connect → Solution: Refresh browser, check internet speed (need 5+ Mbps)
• •Problem: Frequent disconnections → Solution: Use wired connection, close bandwidth-heavy apps
• •Problem: 'Network error' message → Solution: Check firewall settings, allow CallPayMin
• •Problem: Can't receive calls → Solution: Ensure browser notifications are enabled
• •Problem: Call drops after X minutes → Solution: Check if balance is sufficient
• •Prevention: Test connection before going available

Audio Problems

• •Problem: No audio → Solution: Check browser microphone permissions
• •Problem: Echo/feedback → Solution: Use headphones, mute when not speaking
• •Problem: Poor audio quality → Solution: Close other apps, check microphone settings
• •Problem: One-way audio → Solution: Refresh page, rejoin call
• •Problem: Background noise → Solution: Use noise cancellation, find quiet space
• •Browser tip: Chrome and Firefox work best for audio calls

Video Problems

• •Problem: Black screen → Solution: Check camera permissions in browser
• •Problem: Frozen video → Solution: Turn video off/on, check bandwidth
• •Problem: Poor video quality → Solution: Lower resolution in settings, improve lighting
• •Problem: Camera not detected → Solution: Check if other apps are using camera
• •Problem: Video lag → Solution: Switch to audio-only if connection is poor
• •Tip: Close Zoom, Skype, or other video apps before CallPayMin calls

Payment & Balance Issues

• •Problem: Payment declined → Solution: Check card details, contact bank
• •Problem: Balance not updating → Solution: Refresh page, wait 30 seconds
• •Problem: Auto-recharge not working → Solution: Update payment method, check settings
• •Problem: Incorrect charges → Solution: Check call history, contact support
• •Problem: Refund needed → Solution: Submit request through support with call ID
• •Prevention: Keep multiple payment methods on file

Account Access Issues

• •Problem: Can't log in → Solution: Reset password, check email for link
• •Problem: Account locked → Solution: Too many attempts, wait 30 minutes
• •Problem: Email not verified → Solution: Check spam folder for verification
• •Problem: Two-factor authentication issues → Solution: Use backup codes
• •Problem: Profile not visible → Solution: Complete all required fields
• •Security tip: Use unique, strong passwords

Mobile App Issues

• •Problem: App crashes → Solution: Update to latest version, restart phone
• •Problem: Notifications not working → Solution: Check app permissions in settings
• •Problem: Can't make calls → Solution: Check microphone/camera permissions
• •Problem: Login issues → Solution: Clear app cache, reinstall if needed
• •Problem: Sync issues → Solution: Check internet, force close and reopen
• •Tip: Keep app updated for best performance

Browser Compatibility

• •Recommended: Chrome (latest), Firefox (latest), Safari 14+
• •Not supported: Internet Explorer, older Edge versions
• •Enable cookies and JavaScript for full functionality
• •Disable ad blockers on CallPayMin domain
• •Clear browser cache if experiencing persistent issues
• •Use incognito/private mode to test without extensions